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FAQs

Product Questions

Can I replace lost figures from Toys I have already bought?
Yes - all of our figures can be bought individually here

Do the figures fit into all vehicles?
Yes- all our vehicles and figure are fully compatible, so you can build up your own WOW world.

How can I clean the toys?
All our figures are dishwasher safe, and best placed with the cutlery.  Vehicles can be wiped clean with warm water

Order Questions

What are your Delivery rates?
For a full overview of our delivery options, please see our Delivery page

Which payment methods do you accept?
All payments which are secured by:

How do I check the status of my order?
Once your order has been dispatched we will send a notification via email with tracking information.

I ordered the wrong item, what do I do?
Contact Customer Service and we will be happy to cancel or modify your order if it has not yet been dispatched.

I have a discount code, how do I use it?
Once you have added your products to your bag, click the bag symbol at the top right of the website. Enter your Promotional code in the Promotional code field and then click Redeem. The discount should be deducted from your total, you can then go onto the checkout to complete your order.

Do you take international orders?
We currently only deliver orders to the United Kingdom.  We are working hard to set up International delivery to the EU and the USA.

How do I return an item that I purchased on wowtoys.com?
If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days and we will exchange the item or refund the purchase price to your account.  We will also happily refund the delivery charge if the item is due to a faulty product or an error on our part.

Read more about our Returns policy here.

If your question is not listed, please contact our Customer Service team here

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