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Delivery

WE CURRENTLY OFFER 3 DELIVERY OPTIONS:
 

Standard Delivery £3.95 – delivery in 3 to 5 business days.

Free Standard Delivery £0.00 free delivery, 3 to 5 business days, if you spend over £39.99.

Express Delivery £5.95 – next business day delivery when you order before midday (12:00) Monday to Friday.


To track your parcel, please note the Hermes tracking number detailed in an email from WOW and visit the Hermes website to confirm the status of your delivery: track your parcel here:

Please note that business days are Monday to Friday, but exclude public holidays. We do not currently deliver on Saturdays or Sundays.  Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UK. The following list shows which post codes this may apply to:
 

Region Post Codes
Isle of Man IM1-9 & IM99
Isle of Wight PO30-41
Northern Ireland BT21-26, BT29-35 & BT38-94
Scotland AB10-16, AB21-25, AB30-31, AB32 6, AB33-38, AB39 2-3, AB41-45, AB51-56, AB63, DD8-11, DG1-14, DG16, FK1-7, FK8 1-3, FK9-21, HS1-9, IV1-36, IV40-49, IV51-56, KA26-28, KW1-3, KW5-17, PA20-49, PA60-78, PH30-44, PH49-50, PH8-26, TD1-12, TD14, TD15 1-2 & ZE1-3
South West England EX16-23, EX31-39, PL10-19, PL22-35 & TR1-27
Wales LD1-8, LL15-49, LL51-78 & SY7-25

 

WOW operates a standard product pricing policy in the UK and the Channel Islands, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

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