Contact us

Got a question? Check our FAQs for answers.

We aim to answer emails within 2 working days:  Monday - Friday / 9am - 5pm GMT

FAQs
Delivery
Returns
Terms
Privacy Policy
Five year guarantee

Delivery

We currently offer 3 delivery options:

Standard Delivery £3.95 – delivery in 3 to 5 business days.

Free Standard Delivery £0.00 – free delivery in 3 to 5 business days if you spend £{{freeShippingFrom}} and over.

Express Delivery £5.95 – next business day delivery when you order before midday (12:00) Monday to Friday.

To Track your parcel, please note the Hermes tracking number detailed in an email from WOW and visit the Hermes website to confirm the status of your delivery: track your parcel here

Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the UK. The following list shows which post codes this may apply to:

Region Post Codes
Isle of Man IM1-9 & IM99
Isle of Wight PO30-41
Scotland AB10-16, AB21-25, AB30-31, AB32 6, AB33-38, AB39 2-3, AB41-45, AB51-56, AB63, DD8-11, DG1-14, DG16, FK1-7, FK8 1-3, FK9-21, HS1-9, IV1-36, IV40-49, IV51-56, KA26-28, KW1-3, KW5-17, PA20-49, PA60-78, PH30-44, PH49-50, PH8-26, TD1-12, TD14, TD15 1-2 & ZE1-3
South West England EX16-23, EX31-39, PL10-19, PL22-35 & TR1-27
Wales LD1-8, LL15-49, LL51-78 & SY7-25

Currently deliver to UK Mainland only.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.